SAP Privacy Statement
Protecting the individual's privacy on the
Internet is crucial to the future of Internet-based business and
the move toward a true Internet economy. We have created this
Privacy Statement to demonstrate our firm commitment to the
individual’s right to data protection and privacy. This Privacy
Statement outlines how we handle information that can be used to
directly or indirectly identify an individual (“Personal Data”).
A. GENERAL INFORMATION
When does this Privacy Statement apply? This Privacy
Statement applies to Personal Data that you provide to SAP or
which is derived from the Personal Data as outlined below. The
use of and any information that is gathered by cookies or other
web-tracking technologies is subject to the disclosures and
options provided by the TrustArc Consent Manager, which can be
found on the relevant website. For websites on which the TrustArc
Consent Manager is not available, this Privacy Statement also
contains information and choices regarding cookies and other
web-tracking technologies.
Data Controller. The data controller of
https://sapforgrowth.com/sap_digital_manufacturing is SAP India Pvt Ltd, 8A Campus RMZ Ecoworld,
Sarjapur-Marathahalli Outer Ring Road, Devarabeesanahalli, RMZ
Ecoworld, Bengaluru, Karnataka 560103 (“SAP”). Where a
registration form is presented on this website, the data
controller may vary depending on the actual offering or the
purpose of the data collection but it is in any case displayed on
the individual registration form’s privacy statement. The SAP
Group’s data protection officer is Mathias Cellarius
(
privacy@sap.com).
What does SAP do with my Personal Data? SAP will process
the Personal Data provided hereunder only as set out in this
Privacy Statement. Further information can be found in Sections
B. and C. below. Where the processing of your Personal Data is
based on a statutory permission, you can find information on
which Personal Data SAP is processing or using for which purposes
in Section B below. Where consent for the processing of your
Personal Data is required you can find further information in
Section C. below. This information matches with the respective
consent statements pertaining to individual processing operations
in the
Consent Resource Center.
Duration of processing of Personal Data. Where SAP is
processing and using your Personal Data as permitted by law (see
B. below) or under your consent (see C. below), SAP will store
your Personal Data (i) only for as long as is required to fulfil
the purposes set out below or (ii) until you object to SAP’s use
of your Personal Data (where SAP has a legitimate interest in
using your Personal Data), or (iii) until you withdraw your
consent (where you consented to SAP using your Personal Data).
However, where SAP is required by mandatory law to retain your
Personal Data longer or where your Personal Data is required for
SAP to assert or defend against legal claims, SAP will retain
your Personal Data until the end of the relevant retention period
or until the claims in question have been settled.
Why am I required to provide Personal Data? As a general
principle, your granting of any consent and your provision of any
Personal Data hereunder is entirely voluntary; there are
generally no detrimental effects on you if you choose not to
consent or to provide Personal Data. However, there are
circumstances in which SAP cannot take action without certain
Personal Data, for example because this Personal Data is required
to process your orders or provide you with access to a web
offering or newsletter. In these cases, it will unfortunately not
be possible for SAP to provide you with what you request without
the relevant Personal Data.
Where will my Personal Data be processed? As part of a
global group of companies, SAP has affiliates and third-party
service providers within as well as outside of the European
Economic Area (the “EEA”). As a consequence, whenever SAP is
using or otherwise processing your Personal Data for the purposes
set out in this Privacy Statement, SAP may transfer your Personal
Data to countries outside of the EEA including to such countries
in which a statutory level of data protection applies that is not
comparable to the level of data protection within the EEA.
Whenever such transfer occurs, it is based on the Standard
Contractual Clauses (according to EU Commission Decision
87/2010/EC or any future replacement) in order to contractually
provide that your Personal Data is subject to a level of data
protection that applies within the EEA. You may obtain a redacted
copy (from which commercial information and information that is
not relevant has been removed) of such Standard Contractual
Clauses by sending a request to
privacy@sap.com.
Data subjects’ rights. You can request from SAP at any
time information about which Personal Data SAP processes about
you and the correction or deletion of such Personal Data. Please
note, however, that SAP can delete your Personal Data only if
there is no statutory obligation or prevailing right of SAP to
retain it. Kindly note that if you request that SAP delete your
Personal Data, you will not be able to continue to use any SAP
service that requires SAP’s use of your Personal Data.
If SAP uses your Personal Data based on
your consent or to perform a contract with you, you may further
request from SAP a copy of the Personal Data that you have
provided to SAP. In this case, please contact the email address
below and specify the information or processing activities to
which your request relates, the format in which you would like
this information, and whether the Personal Data is to be sent to
you or another recipient. SAP will carefully consider your
request and discuss with you how it can best fulfill it.
Furthermore, you can request from SAP that
SAP restricts your Personal Data from any further processing in
any of the following events: (i) you state that the Personal Data
SAP has about you is incorrect (but only for as long as SAP
requires to check the accuracy of the relevant Personal Data),
(ii) there is no legal basis for SAP processing your Personal
Data and you demand that SAP restricts your Personal Data from
further processing, (iii) SAP no longer requires your Personal
Data but you claim that you require SAP to retain such data in
order to claim or exercise legal rights or to defend against
third party claims or (iv) in case you object to the processing
of your Personal Data by SAP (based on SAP’s legitimate interest
as further set out in B. below) for as long as it is required to
review as to whether SAP has a prevailing interest or legal
obligation in processing your Personal Data.
Right to lodge a complaint. If you believe that SAP is not
processing your Personal Data in accordance with the requirements
set out herein or applicable EEA data protection laws, you can at
any time lodge a complaint with the data protection authority of
the EEA country in which you live or with the data protection
authority of the country or state in which SAP has its registered
seat.
Use of this website by children. This website is not
intended for anyone under the age of 16 years. If you are younger
than 16, you may not register with or use this website.
Links to other websites. This website may contain links to
foreign (meaning non-SAP Group companies) websites. SAP is not
responsible for the privacy practices or the content of websites
outside the SAP Group of companies. Therefore, we recommend that
you carefully read the privacy statements of such foreign sites.
B. WHERE SAP USES MY PERSONAL DATA BASED ON
THE LAW
In the following cases, SAP is permitted to
process your Personal Data under the applicable data protection
law.
Providing the requested goods or services. If you order
goods or services from SAP, SAP will use the Personal Data that
you enter into the order or registration form (usually (a subset
of) your name, (email) address, telephone number, company name
and address, your job title and role and, if payment is to be
made to SAP, credit card number or bank details) only to process
your order or to provide the requested goods or service. This may
include taking the necessary steps prior to entering into the
contract, responding to your related inquiries, providing you
with shipping and billing information, and to process or provide
customer feedback and support. This may also include conversation
data that you may trigger via the chat functionalities on SAP.com
or other local SAP web presences, contact forms, emails, or
telephone. In this Privacy Statement, “goods and services”
includes (access to) SAP’s web services, offerings, contests,
sweepstakes, other content, non-marketing-related newsletters,
whitepapers, tutorials, trainings and events.
If you participate in tutorials or trainings provided by SAP, SAP
may also track your learning progress in order to make this
information available to you. Furthermore, we communicate on a
regular basis by email with users who subscribe to our services,
and we may also communicate by phone to resolve customer
complaints or investigate suspicious transactions. We may use
your email address to confirm your opening of an account, to send
you notice of payments, to send you information about changes to
our products and services, and to send notices and other
disclosures as required by law. Generally, users cannot opt out
of these communications, which are not marketing-related but
merely required for the relevant business relationship. With
regard to marketing-related types of communication (i.e. emails
and phone calls), SAP will (i) where legally required only
provide you with such information after you have opted in and
(ii) provide you the opportunity to opt out if you do not want to
receive further marketing-related types of communication from us.
You can opt out of these at any time at
www.sap.com/profile/unsubscribe.epx.
Ensuring compliance. SAP and its products, technologies,
and services are subject to the export laws of various countries
including, without limitation, those of the European Union and
its member states, and of the United States of America. You
acknowledge that, pursuant to the applicable export laws, trade
sanctions, and embargoes issued by these countries, SAP is
required to take measures to prevent entities, organizations, and
parties listed on government-issued sanctioned-party lists from
accessing certain products, technologies, and services through
SAP’s websites or other delivery channels controlled by SAP. This
may include (i) automated checks of any user registration data as
set out herein and other information a user provides about his or
her identity against applicable sanctioned-party lists; (ii)
regular repetition of such checks whenever a sanctioned-party
list is updated or when a user updates his or her information;
(iii) blocking of access to SAP’s services and systems in case of
a potential match; and (iv) contacting a user to confirm his or
her identity in case of a potential match.
Furthermore, you acknowledge that any
information required to track your choices regarding the
processing or use of your Personal Data or receipt of marketing
materials (that is to say, depending on the country in which the
relevant SAP Group company operates, whether you have expressly
consented to or opted out of receiving marketing materials) may
be stored and exchanged between members of the SAP Group as
required to ensure compliance.
SAP’s legitimate interest. Each of the use cases below
constitutes a legitimate interest of SAP to process or use your
Personal Data. If you do not agree with this approach, you may
object against SAP’s processing or use of your Personal Data as
set out below.
Questionnaires and surveys. SAP may invite
you to participate in questionnaires and surveys. These
questionnaires and surveys will be generally designed in a way
that they can be answered without any Personal Data. If you
nonetheless enter Personal Data in a questionnaire or survey, SAP
may use such Personal Data to improve its products and services.
Creation of anonymized data sets. SAP may
anonymize Personal Data provided under this Privacy Statement to
create anonymized data sets, which will then be used to improve
its and its affiliates’ products and services.
Recording of calls and chats for quality
improvement purposes. In case of telephone calls or chat
sessions, SAP may record such calls (after informing you
accordingly during that call and before the recording starts) or
chat sessions in order to improve the quality of SAP’s services.
In order to keep you up-to-date/request
feedback. Within an existing business relationship between you
and SAP, SAP may inform you, where permitted in accordance with
local laws, about its products or services (including webinars,
seminars or events) which are similar or relate to such products
and services you have already purchased or used from SAP.
Furthermore, where you have attended a webinar, seminar or event
of SAP or purchased products or services from SAP, SAP may
contact you for feedback regarding the improvement of the
relevant webinar, seminar, event, product or service.
Right to object. You may object to SAP using Personal Data
for the above purposes at any time by unsubscribing at
www.sap.com/profile/unsubscribe.epx. If you
do so, SAP will cease using your Personal Data for the above
purposes (that is to say under a legitimate interest set out
above) and remove it from its systems unless SAP is permitted to
use such Personal Data for another purpose set out in this
Privacy Statement or SAP determines and demonstrates a compelling
legitimate interest to continue processing your Personal Data.
Automated tools. In addition to the information you
provide, SAP may also collect information during your visit to an
SAP website through automated tools, which include Web beacons,
cookies, embedded Web links, and other commonly used
information-gathering tools. These tools collect certain standard
information that your browser sends to our website such as your
browser type and language, access times, and the address of the
website from which you arrived at an SAP website. SAP will use
these automated tools and the gathered information to display
personalized content and to improve its websites. Using these
tools, SAP is also able to collect aggregate data that is not
related to a particular individual.
Unless another means to make your choice is
listed below, you may refuse the use of automated tools like
cookies by selecting the appropriate settings in your browser.
Kindly note that the settings in your browser regarding cookies
are always limited to the particular browser installed on a
particular device and that, as a consequence, if you visit SAP’s
websites with different browsers or different devices, you have
to disable the tracking cookies in the browsers of all relevant
devices. Please be aware that if you do so you may not be able to
use the full functionality of the relevant site.
Furthermore, SAP uses the following
automated tools that feature a particular opt-out mechanism
beyond browser settings:
(1) Floodlight Tags. Floodlight is the conversion tracking
system for the DoubleClick Digital Marketing (DDM) platform. Like
other conversion tracking systems, it consists of tags that track
activity on your site, along with reporting features for adding
conversion data to your reports. It uses a cookie to recognize
repeat visits from a specific browser.
Because all properties within the DDM
platform—Campaign Manager (DCM), Bid Manager, and DoubleClick
Search (DS)—can use Floodlight, you can use a single set of
Floodlight tags to track conversions from both display and search
advertising. This prevents cross-channel conversion funnels from
counting conversions more than once (for example, conversions
that start from a display click and end with a paid search click
will give last-click credit to the paid search click).
(2) Google Analytics. Google Analytics uses cookies, which
are text files placed on your computer to help the website
analyze how users use the site. The information generated by the
cookie about your use of the website (including your IP address)
will be transmitted to and stored by Google on servers in the
United States. Google will use this information for the purpose
of evaluating your use of the website, compiling reports on site
activity for site operators, and providing other services
relating to site activity and Internet usage.
Google may also transfer this information
to third parties where required to do so by law, or where such
third parties process the information on Google's behalf. Google
will not associate your IP address with any other data held by
Google.
Google has developed the Google Analytics
Opt-out Browser Add-on. It provides website visitors more choice
on how their data is collected by Google Analytics. The add-on
communicates with the Google Analytics JavaScript (ga.js) to
indicate that information about the website visit should not be
sent to Google Analytics. It can be downloaded here:
http://tools.google.com/dlpage/gaoptout?hl=en
If you would like to opt out of SAP
Discover Web Analytics tracking, please specify your preference
using the checkboxes, which are provided on individual
registration pages of the website.
C. WHERE SAP USES MY PERSONAL DATA BASED ON
MY CONSENT
In the following cases SAP will only use
your Personal Data as further detailed below after you have
granted your prior consent into the relevant processing
operations. Therefore, each information about a processing
operation with regard to Personal Data is linked to one consent
statement in the
Consent Resource Center. If you re-open this
Privacy Statement after you have initially one or more consents
granted you will not only see the information related to the
consents you have granted but the full privacy statement.
News about SAP’s Products and Services. Subject to a
respective provision and your consent, SAP may use your name,
email and postal address, telephone number, job title and basic
information about your employer (name, address, and industry) as
well as an interaction profile based on prior interactions with
SAP (prior purchases, participation in webinars, seminars or
events or the use of (web) services - further details on this
topic can be found in the TrustArc Consent Manager displayed on
the relevant SAP website, or if the TrustArc Consent Manager is
not available, above) in order to keep you up to date on the
latest product announcements, software updates, software
upgrades, special offers, and other information about SAP’s
software and services (including marketing-related newsletters)
as well as events of SAP and in order to display relevant content
on SAP’s websites. In connection with these marketing-related
activities, SAP may provide a hashed user ID to third party
operated social networks or other web offerings (such as Twitter,
LinkedIn, Facebook, Instagram or Google) where this information
is then matched against the social networks’ data or the web
offerings’ own data bases in order to display to you more
relevant information.
Creating user profiles. SAP offers you the option to use
its web offerings including forums, blogs, and networks (such as
the SAP Community) linked to this website that require you to
register and create a user profile. User profiles provide the
option to display personal information about you to other users,
including but not limited to your name, photo, social media
accounts, postal or email address, or both, telephone number,
personal interests, skills, and basic information about your
company.
These profiles may relate to a single web
offering of SAP or, if created in the SAP Cloud Platform Identity
Authentication Service, may also allow you to access other web
offerings of SAP or of other entities of the SAP Group, or both
(irrespective of any consent granted under the section
“Forwarding your Personal Data to other SAP companies.” below).
It is, however, always your choice which of these additional web
offerings you use and your Personal Data is only forwarded to
them once you initially access them. Kindly note that without
your consent for SAP to create such user profiles SAP will not be
in a position to offer such services to you where your consent is
a statutory requirement that SAP can provide these services to
you.
Within any web offering, beyond the mere
provision of access your profile is used to personalize
interaction with other users (for example, by way of messaging or
follow functionality) and by SAP to foster the quality of
communication and collaboration through such offerings and for
SAP to provide gamification elements (gamification is the process
of taking something that already exists, such as a website, an
enterprise application, or an online community, and integrating
game mechanics into it to motivate participation, engagement, and
loyalty). To the greatest extent supported by the relevant web
offering, you can use the functionality of the relevant web
offering to determine which information you want to share.
Special categories of Personal Data. In connection with
the registration for and provision of access to an event or
seminar, SAP may ask for information about your health for the
purpose of identifying and being considerate of individuals who
have disabilities or special dietary requirements throughout the
event. Any such use of information is based on the consent you
grant hereunder.
Kindly note that if you do not provide any
such information about disabilities or special dietary
requirements, SAP will not be able to take any respective
precautions.
Event profiling. If you register for an event, seminar, or
webinar of SAP, SAP may share basic participant information (your
name, company, and email address) with other participants of the
same event, seminar, or webinar for the purpose of communication
and the exchange of ideas.
Forwarding your Personal Data to other SAP companies. SAP
may transfer your Personal Data to other entities in the SAP
Group. The current list of SAP Group entities can be found here.
In such cases, these entities will then use the Personal Data for
the same purposes and under the same conditions as outlined in
this Section C. above.
Revocation of a consent granted hereunder. You may at any
time withdraw a consent granted hereunder by unsubscribing at
www.sap.com/profile/unsubscribe.epx. In case
of withdrawal, SAP will not process Personal Data subject to this
consent any longer unless legally required to do so. In case SAP
is required to retain your Personal Data for legal reasons your
Personal Data will be restricted from further processing and only
retained for the term required by law. However, any withdrawal
has no effect on past processing of personal data by SAP up to
the point in time of your withdrawal. Furthermore, if your use of
an SAP offering requires your prior consent, SAP will not be (any
longer) able to provide the relevant service (or services, if you
revoke the consent for SAP to use your profile under the SAP
Cloud Platform Identity Authentication Service for multiple SAP
offerings), offer or event to you after your revocation.
D. U.S.-SPECIFIC PROVISIONS
Where SAP is subject to U.S. privacy
requirements, the following also applies:
Do Not Track. Your browser may allow you to set a “Do not
track” preference. Unless otherwise stated, our sites do not
honor “Do not track” requests. However, you may elect not to
accept cookies by changing the designated settings on your web
browser or, where available, by way of the TrustArc Consent
Manager if the relevant website contains a link to it. Cookies
are small text files placed on your computer while visiting
certain sites on the Internet used to identify your computer.
Please note that if you do not accept cookies, you may not be
able to use certain functions and features of our site. This site
does not allow third parties to gather information about you over
time and across sites.
Requirements to Protect Children's Privacy. We do not
intend for our websites or online services to be used by anyone
under the age of 13. If you are a parent or guardian and believe
we may have collected information about a child, please contact
us at
privacy@sap.com.
E. Russia-Specific Provisions
The following applies to users who are
resident in the Russian Federation:
The services hereunder are not intended for
use by citizens of the Russian Federation who are resident in
Russia. If you are a Russian citizen residing in Russia, you are
hereby notified that any Personal Data that you input into the
services will be solely at your own risk and responsibility, that
you expressly agree that SAP may gather your Personal Data and
will process this data in the United States and in other
countries, and that you will not hold SAP accountable for any
potential non-observance of legislation of the Russian
Federation.